What does an AMC typically cover?

Our AMC plans cover agreed hardware, software and network support, preventive maintenance, monitoring and defined response times. We tailor the scope to your Dubai business needs.

Can you support us alongside our existing IT staff?

Yes. We often work as a co-managed extension of an internal team, covering specialist areas, out-of-hours support or overflow demand.

Do you offer both remote and on-site support?

We do. Many issues are resolved remotely for speed, and we dispatch engineers on-site across the UAE when hands-on work is required.

How fast do you respond to issues?

Response times are defined in your SLA and prioritised by severity, so critical issues are addressed quickly and predictably.

Is outsourcing cheaper than hiring in-house?

For most Dubai SMEs, yes. You gain a full team of specialists and predictable costs without recruitment, salaries, training and retention overheads.

IT Outsourcing & AMC Dubai

IT Outsourcing & AMC in Dubai

Your IT Department, Delivered on Contract

Al Sadq IT Solutions LLC takes ownership of your IT under a clear Annual Maintenance Contract — covering support, maintenance and vendor management for a fixed, predictable fee. You get certified engineers, guaranteed response times and someone accountable for keeping everything running, without the cost and overhead of building an in-house team.

Flexible AMC plans — comprehensive or non-comprehensive
SLA-backed response with a named account manager
Fully outsourced or co-managed with your team

Request an AMC Proposal

What Your Contract Covers

Preventive maintenance & health checks
Remote & on-site help desk support
Server, network & endpoint upkeep
Backup, patching & security management
Vendor & warranty coordination
Asset inventory & periodic reporting

The Challenge

IT Ownership Problems We Solve

Costly hires

Building an in-house IT team means salaries, training and cover you can't always justify.

Reactive fixes

Calling a technician only when things break leads to downtime and surprise invoices.

Skill gaps

One or two staff can't cover servers, networks, security and cloud all at once.

Vendor juggling

Chasing multiple suppliers and warranties wastes time and leaves gaps in accountability.

No maintenance

Skipped updates and health checks let small issues grow into major failures.

Coverage gaps

Leave, sickness or resignations leave your IT unsupported at the worst moments.

How We Work

From Handover to Ongoing Ownership

1. Audit

We document your assets, systems, vendors and current pain points.

2. Scope

We define the AMC coverage, SLAs and responsibilities in writing.

3. Transition

We take over support, set up maintenance schedules and stabilise your IT.

4. Optimise

We report on performance and refine the contract as your needs evolve.

Why It Matters

Outsourced IT & AMC vs. Ad-Hoc / In-House

Consideration	Ad-Hoc / Single In-House Tech	Al Sadq IT Outsourcing & AMC
Cost	Salaries or surprise bills	Fixed annual fee
Coverage	Gaps on leave & illness	Whole team, always on
Skill breadth	Limited to one person	Multi-discipline engineers
Maintenance	Often skipped	Scheduled & preventive
Response times	Whenever available	SLA-guaranteed
Vendor management	Your job to chase	We coordinate everything

Technology

The Stack Behind Your Contract

We manage your environment with enterprise-grade tools and disciplined processes — matched to your systems, not tied to one vendor.

Support Tools

RMMTicketing Help DeskRemote AccessAsset Tracking

Infrastructure

Windows ServerMicrosoft 365VirtualisationNetworking

Protection

Managed BackupPatch ManagementEndpoint SecurityEmail Security

Governance

SLA ReportingDocumentationVendor ManagementReviews

The Benefits

What You Gain

A full IT team for less than one senior hire
Predictable annual budgeting with no surprise bills
Guaranteed response times you can rely on
Preventive maintenance that stops downtime before it starts
One accountable partner managing all your vendors

Industries We Serve

AMC and outsourcing shaped around each sector's demands across Dubai and the UAE:

SMEsTrading & RetailReal EstateClinicsManufacturingProfessional Services

Questions

Frequently Asked Questions

What is the difference between comprehensive and non-comprehensive AMC?

A comprehensive AMC includes labour plus replacement parts within scope, while a non-comprehensive AMC covers labour, maintenance and support with parts billed separately. We help you choose the right balance of cost and cover.

Can you work alongside our existing IT staff?

Yes. Our co-managed model supports and extends your internal team, handling maintenance, specialist projects and out-of-hours cover while they focus on day-to-day business needs.

What response times can we expect?

Response times are defined in your service level agreement, with priority levels for critical issues so urgent problems are addressed first and everything is tracked to resolution.

Do you manage our other IT suppliers and warranties?

We do. As your single point of contact, we coordinate hardware vendors, internet providers and warranty claims so you no longer chase multiple suppliers yourself.

How is the AMC priced?

Pricing is a fixed annual or monthly fee based on the number of users, devices and systems in scope, giving you predictable budgeting. Contact us for a tailored proposal.

Ready to Hand Over Your IT with Confidence?

Request an AMC proposal and get a fully accountable IT partner for a clear, predictable fee.

Call +971 50 931 2307 Request a Proposal

IT Outsourcing & AMC Services in Dubai