Last updated: July 2026

Al Sadq IT Solutions LLC ("Al Sadq", "we", "us" or "our") is a licensed information technology solutions company based in Dubai, United Arab Emirates, operating the website https://alsadq.com (the "Website"). This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our Website, contact us, or engage our services. Please read this policy carefully to understand our practices regarding your information.

1. Introduction

We are committed to protecting the privacy of our clients, prospective clients, website visitors and other individuals whose data we process. This policy describes the types of information we may collect, how we use and protect it, and the choices available to you. By accessing our Website or providing us with your information, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information in a number of ways, including:

Personal Data You Provide

Contact details such as your name, company name, email address and telephone number submitted through enquiry or contact forms.
Details of the services you are interested in, project requirements and any information you choose to share in your correspondence with us.
Billing and account information provided in the course of a commercial engagement.

Usage Data and Technical Information

Information automatically collected when you visit the Website, such as your IP address, browser type, device information, operating system, referring pages and pages viewed.
Data collected through cookies and similar tracking technologies (see the Cookies section below).

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

Respond to your enquiries and provide the information, quotations or services you request.
Deliver, maintain and improve our IT, cloud, software and digital marketing services.
Manage our relationship with you, including administration, invoicing and support.
Communicate with you about updates, service-related notices and, where permitted, relevant offerings.
Analyse Website usage to improve performance, content and user experience.
Comply with applicable legal, regulatory and contractual obligations.

4. Cookies & Tracking

Our Website may use cookies and similar technologies to distinguish you from other users, remember your preferences and analyse how the Website is used. Cookies are small text files placed on your device. You can set your browser to refuse some or all cookies, or to alert you when cookies are being sent; however, some parts of the Website may not function properly if you disable them. Where required, we will seek your consent before placing non-essential cookies.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Service providers and subcontractors who support our operations (for example hosting, cloud infrastructure, payment processing and analytics providers), under appropriate confidentiality obligations.
Professional advisers such as accountants, auditors and legal counsel.
Regulatory authorities, law enforcement or other bodies where we are required to do so by law or to protect our legal rights.

6. Data Security

We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure or destruction. While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, contractual or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.

8. Your Rights

Subject to applicable law, you may have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data where there is no legitimate reason for us to continue processing it.
Object to or request restriction of certain processing activities.
Withdraw any consent you have previously given.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

9. Third-Party Links

Our Website may contain links to third-party websites, plugins or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our Website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. International Data & UAE Context

We are based in Dubai, United Arab Emirates, and process personal data in accordance with applicable UAE data protection laws and regulations. Where your data is transferred to or processed by service providers located outside the UAE, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information consistent with this policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.